Callback Requests
A callback request on site, or callback option, also known as virtual hold , allows a customer to leave their number when agents are busy and receive a return call when an agent is available — freeing up the customer’s time for other things. A web callback is initiated on a websit...
Help Desk Tickets Management
The ticketing system is a tool that companies use to manage processes, tasks, service requests, and issues for the benefit of its community of users. The system therefore helps the service desk perform its functions efficiently such as serving as a point of contact between the service prov...- Invoice Management
- An invoice is a commercial document that is issued by a seller to a buyer, relating to a sale transaction and indicates the products or services, their quantities and the agreed prices th...
- Quotations Management
- A quotation which is also known as a proforma invoice or quote is a document that a supplier submits to a potential client with a proposed price for the supplier's goods or services ba...
- What is online accounting software?
- Online accounting software is sometimes called 'cloud-based software'. It allows users to create, store and send invoices from any device. You don't need anything saved on your computer, and...
- Account Profile Rating
- According to The Great Seven, profile rating is a process where by your level of trust is determined based on the number of stars that you have in your account. This means that the mor...
- Can my accountant access my account?
- Absolutely. Since your accounting system is connected to the cloud, they can use their own login to access reports like the user management reports, accounting reports, products reports etc ...
