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Support Knowledgebase Articles
Help Desk Tickets Management
The ticketing system is a tool that companies use to manage processes, tasks, service requests, and issues for the benefit of its community of users. The system therefore helps the ...

Callback Requests
A callback request on site, or callback option, also known as virtual hold , allows a customer to leave their number when agents are busy and receive a return call when an agen...

Monitoring Support Tickets

Help Desk Canned Responses

Help Desk Domain Names


Popular Knowledgebase Articles
What is online accounting software?
Online accounting software is sometimes called 'cloud-based software'. It allows users to create, store and send invoices from any device. You don't need anything saved on your computer, and...

Debit Notes Management
A debit note also known as a debit memo is generally used in business-to-business transactions and is issued by a vendor to inform the buyer of current debt obligations, or it is sen...

Invoice Management
An invoice is a commercial document that is issued by a seller to a buyer, relating to a sale transaction and indicates the products or services, their quantities and the agreed prices th...

Credit Notes Management
Credit Notes play an important role in the invoicing process, although they’re not always frequently used, and so can be a little confusing to understand. In this article, we demystify...

How to Manage Orders
An invoice ID or an invoice number is generated after a successful checkout of the buyer or client when the customer pays, the invoice number is noted on the sales receipt and matched...