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Support Knowledgebase Articles
Help Desk Domain Names

Help Desk Canned Responses

Monitoring Support Tickets

Callback Requests
A callback request on site, or callback option, also known as virtual hold , allows a customer to leave their number when agents are busy and receive a return call when an agen...

Help Desk Tickets Management
The ticketing system is a tool that companies use to manage processes, tasks, service requests, and issues for the benefit of its community of users. The system therefore helps the ...


Popular Knowledgebase Articles
What is online accounting software?
Online accounting software is sometimes called 'cloud-based software'. It allows users to create, store and send invoices from any device. You don't need anything saved on your computer, and...

Account Profile Rating
According to The Great Seven, profile rating is a process where by your level of trust is determined based on the number of stars that you have in your account. This means that the mor...

Quotations Management
A quotation which is also known as a proforma invoice or quote is a document that a supplier submits to a potential client with a proposed price for the supplier's goods or services ba...

Can my accountant access my account?
Absolutely. Since your accounting system is connected to the cloud, they can use their own login to access reports like the user management reports, accounting reports, products reports etc ...

Can I access G7Bill Online accounting software on my mobile phone or tablet?
G7Bill Online can be accessed from any web enabled mobile device with a web browser. The experience is optimised on any iOS device (iPad, iPhone or iPod Touch) and Android tablet or Smartpho...